Service Admin. Assistant

Dallas, Texas, United States Full-time

Makita U.S.A., is a worldwide leader in the professional power tool industry bringing Makita’s best-in-class engineering advantage to professional power tool users in America since 1970.  We have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., Inc. distributes power tool products and accessories to the U.S. market from strategically located distribution centers throughout the USA.  



Under general supervision, following well defined procedures while exercising independent judgment in application, performs clerical duties of moderate scope and complexity along with shipping and receiving to provide quality customer service a timely and accurate manner, while maintaining safety standards at all times.



    • Embraces and promotes brand values while delivering customer care principals.
    • Assists in maintaining appearance of facility in professional, clean, and organized manner, consistent with Makita’s brand image, on a daily basis.
    • Ability to create, edit, complete, and research repair and sales invoices in the computer.
    • May handle monetary transactions and assist with the daily reconciliation of cash drawer.
    • Receives tools for repair, creates repair job in computer, places tool in queue for repair.
    • Prepare tools and part orders for shipment as required, completes daily shipping process.
    • Checks all incoming stock orders against appropriate purchase orders and packing lists.
    • Receives stock orders into computer system, puts stock away in designated locations.
    • Assist in managing parts inventory accurately. Assist in physical inventory. Research and resolve discrepancies.
    • Assists in managing and maintaining office supplies.
    • Keeps work and storage areas clean, safe, and secure.
    • Performs other duties as assigned by management
    • Must have a safe driving record



  • High school diploma/GED is required.
  • Understanding of basic computer skills.

  • Customer service skills and established rapport with Makita customers.

  • Organizational skills and multi-tasking abilities



  • Ability to communicate with Makita customers and department staff.
  • Notify customers of repair estimates, completed repairs, and orders ready for pick up.



  • Problem solving abilities to asses a situation and keep assigned projects moving forward and on track.
  • Able to maintain processes and files with integrity.



  • Experienced with email, word processing, spreadsheet, and Power Point software.

  • Knowledge of power tool types



  • May be subjected to working overtime as required.
  • This position requires ability to sit, stand, walk, bend, stoop, or reach.

  • May occasionally be required to lift, push, or pull items up to 70 lbs.
  • Able to work in an environment that may be subjected to occasional loud noises and/or hazardous conditions.

Company Benefits

  • Medical / Dental/ Vision / Life Benefits

  • 401 (k) Plan

  • Paid Time Off and Holiday Pay

  • Tution Reimbursement



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