Customer Service Representative Jr.

Buford, Georgia, United States Full-time

Makita is a worldwide leader in the professional power tool industry. Over the past 100 years we've built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A, with offices in Chicago, Illinois and Buford, Georgia, has been bringing Makita's best-in-class engineering advantage to professional power tool users in America since 1970

Job Summary: 

The position is responsible for processing orders promptly and efficiently with defined procedures but may exercise some independent judgment.  Will work with all departments of the Company to insure the customer is satisfied to the best of Makita’s ability. 

Job Responsibilities:

  • Perform incoming and outgoing phone calls from customers and sales representatives and sending/responding to emails.
  • Processes orders and handles inquiries received by phone, fax and EDI. May be assigned customers requiring more detailed or special attention.
  • Strong emphasis on data/order entry with related computer responsibilities while maintain telephone support as needed.
  • Verifies pricing on purchase orders, enters orders in the system and reviews for accuracy.
  • Provides pricing quotes to customers.
  • Assist customers with order status, backorder status and freight charges if necessary.
  • Researches problems related to orders.
  • Initiates and issues return goods authorizations and warehouse research forms via Makita portal.
  • Keeps detailed daily reports and customer information.
  • Stays current on system and process changes.
  • Assists Customer Service Manager and Supervisor with special projects
  • Meet all expected minimum KPI requirements, including but not limited to Upsells for customer service


Education, Skills and/or Experience Needed:

  • High School diploma is required.
  • IC Customer Service knowledge and experience is a plus.
  • A positive attitude, a friendly personality and a passion with working with people.
  • Must be diplomatic, patient, and a good listener.
  • Must be able to multi-task and have strong problem solving skills, coupled with the ability to think on your feet.
  • Possess a thorough understanding of Makita USA systems and procedures to ensure all work are completed on time, accurately.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, supervisors, sales reps, and customer service reps.
  • Strong computer skills in MS Excel, Word, ad Power point
  • Excellent organizational skills 

Physical Demands: 

  • This position requires you to work at a computer for 8 hours a day while answering calls, responding to emails, compiling reports, etc. May require light lifting, bending, stooping, or reaching..
  • May be required to work overtime as needed.
  • Ability to work in a fast-paced environment.

Company Benefits:

  • Medical/Dental/Vision/Life Benefits
  • FSA
  • 401(k) Plan
  • Paid Time Off & Holiday Pay
  • Education Reimbursement


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